TERMS AND CONDITIONS

Welcome to labsa.ae. LABSA and its staff provide services subject to the notifications, terms, and conditions outlined below. You agree to all of the terms and conditions in this agreement by accessing, browsing, or shopping on this website. Please read them thoroughly.

LABSA is a trading name of MODEST RETAIL DMCC, which has its registered office at Fortune Tower, Cluster C, Office 208, Dubai, United Arab Emirates, and has the company register number DMCC-621719. If you have any questions or complaints concerning labsa.ae, please contact us at info@labsa.ae.

You declare that you are at least the age of majority in your state or province of residence by agreeing to these terms of service. We would like to draw your attention, in particular, to our policies pertaining to the conditions of purchase under the TOS and our Privacy Policy. You may not use our goods for any unlawful or unauthorized purposes, and you may not break any laws in your location by using the service (including but not limited to copyright laws).

We reserve the right to change the Terms of Service at any time. Please read the Terms of Service and return frequently. If you do not agree to any changes to the TOS, you must discontinue using the Site immediately. Any modifications made after you have placed an order will have no effect on that order unless required by law.

1. General use of Services and/or access of Platform

1.1 Guidelines for Using the Site and/or Services: You undertake to follow any and all guidelines, notices, operating rules and policies, and instructions relevant to the use of the Services and/or access to the Site, as well as any revisions to the same provided by us from time to time. We retain the right to make modifications to these guidelines, notices, operating rules, policies, and instructions at any time, and you are presumed to be aware of and bound by any changes to the above upon their posting on the Site.

1.2 Restricted activities: You agree and undertake NOT to:

(a) impersonate anybody or whatever, or fraudulently state or otherwise misrepresent your affiliation with someone or something;

(b) utilise the Platform or Services for illicit reasons;

(c) attempt to gain unauthorised access to, or tamper with or disrupt, other computer systems or networks connected to the Site or Services;

(d) post, promote or transmit through the Site or Services any Prohibited Materials;

(e) interfere with someone else's use and pleasure of the Site or Services;

(f) use or upload in any way any software or material that contains, or has reason to suspect contains, viruses, damaging components, malicious code, or harmful components that may impair or corrupt the Site's data or damage or interfere with the operation of another Customer's computer or mobile device, or the Site or Services; and

(g) use the Site or Services in a manner inconsistent with the acceptable use policies of any linked computer networks, any relevant Internet standards, or any other applicable laws.

1.3 Availability of Site and Services: We reserve the right, at any time and without notice, to upgrade, modify, suspend, or discontinue the provision of, or remove, in whole or in part, the Site or any Services, and we will not be liable if any such upgrade, modification, suspension, or removal prevents you from accessing the Site or any part of the Services.

1.4 The right to monitor material, but not the responsibility to do so: We retain the right, but are under no obligation, to:

(a) monitor, screen or otherwise control any activity, content or material on the Site and/or through the Services. We reserve the right, in our sole and absolute discretion, to investigate any breach of the terms and conditions set out herein and to take any action we deem appropriate;

(b) limit or restrict any Customer's access to the Site and/or the Services;

(c) report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or

(d) to request any information and data from you in connection with your use of the Services and/or access of the Site at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.

1.5 Privacy Policy. The Privacy Policy also applies to your use of the Services and/or access to the Site.

1.6 Terms & Conditions of Sale: Purchases of any Product are subject to the Terms and Conditions of Sale.

2. Delivery/Shipment Policy

We can only handle orders for delivery or pick-up within the countries where we are allowed to sell the Products. You have the option of having the Products delivered to your home or having them available for pickup at one of our selected retailers.

Please keep in mind that shipping rates and timeframes vary based on the type of Products bought, the service you choose, and the delivery address.

We shall make every effort to deliver the Products to your address or make them available for pickup at the relevant shop by the expected delivery/collection date shown in our purchase confirmation email. If we are unable to fulfil our anticipated delivery/collection date, we will notify you as soon as possible and provide you with a revised expected date. We will inform you when your order is available for pickup or has been delivered to your address, as applicable.

If you have chosen delivery to your address and no one is there at the time of delivery, our delivery company will call you to arrange re-delivery. Only with your specific permission will the Products be left with a third party (such as a building caretaker or a cleaner).

When the Products you buy are delivered to the delivery address given in your order, all risk in the Products (including risk of loss and/or damage to the Products) passes to you. Occasionally, for circumstances beyond our control, the supply of your Products may be delayed or halted (e.g. material shortages, import delays or higher than anticipated demand). In this situation, we will make every attempt to keep you informed, but we will have no obligation to you for any delay or failure to do so.

3. Payment Terms

We have the right to reject any order placed with us. We reserve the right, at our sole discretion, to limit or cancel the quantity ordered per order. Orders placed by or under the same customer account, the same credit card, or orders using the same billing and/or delivery address may be subject to these restrictions. If we make a modification to or cancel an order, we may attempt to contact you by sending an email to info@labsa.ae and/or calling the billing address/phone number provided when the transaction was placed.

For any transactions made on our website, you agree to provide current, complete, and accurate purchase and account information. You promise to keep your account and other information up to date, including your email address, credit card numbers, and expiry dates, so that we can complete your transfer and notify you as required.

Please review our Returns Policy for more details.

4. Limitation of liability

5.1 Maximum Liability: Regardless of any other provision of these terms and conditions of sale, Seller's maximum cumulative liability to you or any other party for all losses arising from, arising from, or relating to the sale of products under each customer contract will not exceed the sums paid to Seller under such customer contract.

5.2 Exclusion of liability: Labsa indemnitees shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with: (i) amounts due from other users of the platform in connection with the purchase of any product; (ii) the sale of the products to you, or its use or resale by you; and (iii) any defect arising from fair wear and tear, willful damage, misuse, negligence, accident, abnormal storage and or working conditions, alteration or modification of the products or failure to comply with Seller’s instructions on the use of the products (whether oral or written).

5. Dispute Clause

The federal laws of the United Arab Emirates and the laws of the Emirate of Dubai govern these Website Terms, and any disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

6. Copyright Policy

Unless otherwise specified, the Site is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site, as well as the trademarks, service marks, and logos contained therein, are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws, as well as various other intellectual property rights and unfair competition laws of the United Arab Emirates and other foreign jurisdictions.

7. Returns and Exchange

Please check Return and Refund for more information on our Exchanges and Returns Policy, which is included in these Terms and Conditions.

8. Cancellation

If you need to cancel your order, please email info@labsa.ae with your order ID and reason for cancellation. Please keep in mind that cancellations must be requested within 24 hours of making an order or before it is handed over to the shipper.

9. Third-Party Advertisers

When you visit the Site, we may utilise third-party advertising companies to show ads. These companies may use information contained in web cookies about your visits to the Site and other websites to offer advertising about goods and services of interest to you.

10. Applicable Law

The use of the Site and the Terms of Use shall be governed by the laws of the United Arab Emirates, without respect to conflict of laws principles